RR Communications Case Study


-List the advantages of a single customer service center for RR Communications. 

-Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center. 

– Is it possible to achieve an enterprise vision with a decentralized IT function?

RR Communications Case Study


-List the advantages of a single customer service center for RR Communications. 

-Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center. 

– Is it possible to achieve an enterprise vision with a decentralized IT function?

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