Customer Relationship Management


  Unit F/617/1151      Customer Relationship Management   Level 4     15 Credits   Scenario   You are working as a trainee Customer Services Manager in a large online retail business.  The business has grown rapidly and whilst turnover and profits are increasing, so are the number of customer enquiries and complaints. The Customer Experience Director wishes

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Customer Relationship Management


  Unit F/617/1151      Customer Relationship Management   Level 4     15 Credits   Scenario   You are working as a trainee Customer Services Manager in a large online retail business.  The business has grown rapidly and whilst turnover and profits are increasing, so are the number of customer enquiries and complaints. The Customer Experience Director wishes

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